‘On the Spot’ Effectiveness that Translates Strategies into Business Results
An Espoir worldwide Initiative
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Member: American Society of Training & Development
An Espoir Worldwide Initiative
Espoir was founded in 2005 by a team of industry professionals working with leading global companies specializing in Technology, Engineering, Human Resources, Finance, Arts and Management .
We create innovative, cutting-edge skill-building programs that help people learn automatically, and also bring them out of their “Unconscious Incompetence”. We develop new methodologies & technologies for this.
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How do you assure and improve the quality and reliability of of the products and services you offer to customers through process management strategies? What are the central requirements for efficient and effective process management?
ChiefMentor programs stress on an effective design, a prevention orientation, linkage to suppliers and partners, operational performance, cycle time, evaluation and continuous improvement, and organizational learning.
Agile process management strategies are the cornerstone for cost reduction, cycle time reduction and innovation, three key points that leads to successful process management.
These strategies call for deviating from traditional methods like decisions to outsource, increasing the number of contract employees, out of the box agreement with key suppliers, changeover from one technology to another, and novel partnering arrangements. Excellent executives are proactive in deciding on process improvements with agility and flexibility. ChiefMentor programs focus on building the unique abilities that makes improves process oriented, systematic & un-emotional.
Asking ‘Why Not?’ is one of the first steps towards out-of-the-box thinking that usually leads to innovation. Asking such questions needs guts or self-confidence. When you engage in systematic, purposeful action, using and stretching your abilities to the maximum, you cannot help but feel positive and confident about yourself while asking such questions.
ChiefMentor programs stress on building the confidence that leads to managing key processes for product and service design and delivery. You will be able to consider various factors like the nature of the product or services, technology requirements, issues of modularity and parts commonality, needs of customisation etc.
“The founding fathers were not only brilliant, they were system builders and systematic thinkers. They came up with comprehensive plans and visions.” - Ron Chernow
ChiefMentor programs focus on agility, cost reduction and cycle time reduction as they are increasingly important in all aspects of process management and organizational design. In simplest terms, “agility” means that you are faster than your competition.It refers to your ability to adapt quickly, flexibly and effectively to changing requirements.
Customer requirements and priorities change all the time, and it is important to keep abreast of those changes and integrate them into products and services. This calls for high degree of communication abilities because the better job you do in researching customer requirements, the more likely that your new products/services will be successful.
ChiefMentor programs focus on the methodologies that help you design features into the products and services that differentiate you from your competitors in customers’ eyes. Excellent executives also continually look for changes in technology to initiate the design of new or enhanced products or services.
Do you seek input from diverse sources in your company early in the design process when the input will be most valuable? Do you use cross-functional product/service design and review teams?
ChiefMentor programs stress on proactive, preventive and innovative approaches. It calls for establishing systems for communicating relevant information to product/service design personnel. It asks about the thoroughness of design reviews so as to include all appropriate production/operational variables. Excellent executives continually monitor the link between customer requirements, process metrics, and standards for production/delivery processes associated with new products/services.
You must prevent defects/rework and facilitate trouble-free and timely introduction of products/services. No doubt. To accomplish this, how do you co-ordinate and test your design and production/delivery systems and processes? The critical factor is how do build quality into your development process? Excellent executives never agree to a ‘production spot-check’, and ‘correction’ cycle, they insist on a preventive approach to quality.
Input from manufacturing, field service, marketing, legal etc are necessary to finalise the features of a product. You must be able to handle the politics so that you receive relevant information in time and save numerous revisions later.
Those who are willing to help other people succeed are seen as people who ultimately affect an organization's bottom line. Process improvement is a great way to support others and learn ourselves.
The best way to handle this is to understand your key production/delivery processes and their key performance requirements. And examine how your day-to-day operation of key production/delivery processes ensure meeting key performance requirements. Excellent executives identify the control strategies that are used to keep the process performance within the standards that have been set. While coaching, show how process deviations are corrected & the corrections verified.
You must develop a high circle of influence to improve your processes and work systems. In the end what customers appreciate is the quality of the work/service they received.
Having the right connections can be a positive influence in your search for continuous improvement. This improves the objectivity and methodological rigor of the process modelling approach. Excellent executives seek to improve their production/delivery processes to achieve better process performance and improvements to products/services. They also ensure that the improvements are shared with other organizational units and processes.
“Far and away the best prize that life offers is the chance to work hard at work worth doing.”
- Thomas Jefferson (1743-1826); 3rd U.S. President of United States of America
Depending on the nature of your company’s strategy and markets, agility might mean rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services.
Flexibility might demand special strategies, such as implementing modular designs, sharing components, sharing manufacturing lines, and providing specialized training.
1. Applied Professional Excellence
3D Executive Excellence Framework
1. Applied Professional Excellence
2. Applied Personal Excellence
3. Applied Language Excellence
2. Applied Personal Excellence in Work Systems Focus
3. Applied Language Excellence
Cost Reduction &
Persuasion & Innovation