‘On the Spot’ Effectiveness that Translates Strategies into Business Results


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Espoir Technologies

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An Espoir Worldwide Initiative

Espoir was founded in 2005 by a team of industry professionals working with leading global companies specializing in Technology, Engineering, Human Resources, Finance, Arts and Management .

We create innovative, cutting-edge skill-building programs that help people learn automatically, and also bring them out of their “Unconscious Incompetence”. We develop new methodologies & technologies for this.

Our Values, Our Beliefs

We are passionate about what we do. We are happy with our creations because our users are satisfied with what they achieve in real life situations as a result of trusting our products and programs.

We don’t advertise. We believe, if you are really in need, you would search and find us. We also believe, ultimately, you are responsible for your future. We can sincerely help. Let us meet on ‘Let’s Meet’ page.

Espoir Anthem






Planning For the Future Customers

Your organization’s planning should anticipate many factors, such as customers’ expectations, new business and partnering opportunities, changing economic conditions, workforce development and hiring needs, the increasingly global marketplace, technological developments, changes in customer and market segments, new business models, evolving regulatory requirements, changes in community and societal expectations and needs, and strategic moves by competitors. Strategic objectives and resource allocations need to accommodate these influences. A focus on the future includes developing your leaders, workforce, and suppliers; accomplishing effective succession planning; creating opportunities for innovation; and anticipating societal responsibilities and concerns.

The future of your business rests on a growing market. But how do you identify the health of your market?  Defining it too widely will obscure driving factors and defining too narrowly will wipe out useful data. But get it just right and you have an insight into your future.

If you have a segmentation and you understand the different bases and the trends that impact that segment, you should be able to predict what is going up or down.

ChiefMentor programs helps you identify and predict your future customers. For example, to understand your customer age, sex, preferences - and where that demographic is heading and what their developing needs are. How to understand your customers’ changing buying habits, and how to follow that trend to develop your sales. Always keep an eye on what stock lines are selling or not selling, what are your competitors doing? And then, are there larger forces at work changing habits?

ChiefMentor programs remind managers like that they must run the organization by keeping the future customer in mind. Because the future of your business rests on a growing market.

When Agility is the Ability

Success in today’s ever-changing, globally competitive environment demands agility—a capacity for rapid change and flexibility. Organizations face ever-shorter cycles for the introduction of new/improved products, and non-profit and government organizations are increasingly being asked to respond rapidly to new or emerging social issues. Major improvements in response times often require new work systems, simplification of work units and processes, or the ability for rapid changeover from one process to another. A cross-trained and empowered workforce is a vital asset in such a demanding environment.

Business agility is the ability of a business to adapt rapidly and cost efficiently in response to changes in the business environment. Business agility can be maintained by maintaining and adapting goods and services to meet customer demands, adjusting to the changes in a business environment and taking advantage of human resources.

ChiefMentor programs establish that Agility is the outcome of Organizational intelligence effectively implemented. That requires to bring ideas of flexibility, balance, adaptability, and coordination under one umbrella. In a competitive environment, agility typically refers to the ability of an organization to rapidly adapt to market and environmental changes in productive and cost-effective ways. The agile enterprise is an extension of this concept, referring to an organization that utilizes key principles of complex adaptive systems and complexity science to achieve success.

Learning and Daily Work

It is critical that learning needs to be embedded in the way your organization operates. This means that learning

A deer in the forest need not do any physical exercise to remain fit. Similarly a professional who continually questions the answers and try to seek new knowledge as part of the work always succeeds.

ChiefMentor programs help create a learning culture, link learning to development, offer contextual learning, encourage individual planning, create a company -wide memory, adopt and leverage on clever technologies, and to lead by example.

According to some studies, just 10-40 percent of business training is used on the job. This underlines the common notion that sending people on training programs is simple; making sure they apply what they learn to their jobs can be hard. ChiefMentor programs embed the culture of getting ahead of the competition and making sure your organisation’s investment in learning and development translates into business results.

Building a Customer-Driven Organization

A customer-driven organization addresses not only the product and service characteristics that meet basic customer requirements but also those features and characteristics that differentiate the organization from its competitors. Such differentiation may be based on innovative offerings, combinations of product and service offerings, customisation of offerings, multiple access mechanisms, rapid response, or special relationships.

There are only three ways to grow a business: acquire new customers, sell more to existing customers or keep your existing customers for longer. In a crowded and competitive market like ours, the strategy that makes the most sense is customer retention. Indeed, the aim in all businesses should be to keep your profitable customers with you for a very long period of time. The best way of ensuring your customers stay with you for the long haul is to become customer driven.


ChiefMentor programs establish that becoming customer driven, making your customers the centre of your universe, must become the driving force behind your business. Many managers dream of leading customer driven companies but few do. Mostly that is because they lack a plan, a road map that will show them how to do it.

ChiefMentor programs make sure everyone understands why customer retention is the number one priority. It is imperative to create the right culture.  It demonstrates  that ecoming customer driven is to sell what your customers are buying, and how imperative it is to develop right products and operate effective and efficient processes. That calls for getting the right people doing the right things. And how are you managing your relationships with your key customers.

Improvement is not optional if you want to stay in business. The best approach to finding a better way is to listen to your customers.

Nurturing Managers who are Green Role Models

An organization’s leaders should stress responsibilities to the public, ethical behaviour, and the need to consider societal well-being and benefit. Leaders should be role models for your organization in focusing on ethics and the protection of public health, safety, and the environment. The protection of health, safety, and the environment includes any impact of your organization’s operations, as well as the life cycles of your products. Also, organizations should emphasize resource conservation and waste reduction at the source. Planning should anticipate adverse impacts from production, distribution, transportation, use, and disposal of your products. Effective planning should prevent problems, provide for a forthright response if problems occur, and make available the information and support needed to maintain public awareness, safety, and confidence.

The main objective of many organizations is profit maximization. In such a scenario the managers decisions are controlled by their desire to maximize profits for the organizations shareholders while reasonably following the law and social custom.

When Bill Gates decided to leave Microsoft to focus on social issues in the third world, it is Microsoft’s brand equity that has gone up. This shows the organization that is most responsive to the betterment of social quality of life will consequently have a better society in which it can perform its business operations. Employee hiring would be easier and employee would of a superior quality. There would be low rate of employee turnover and absenteeism. Because of all the social improvements, there will be low crime rate consequently less money would be spent in form of taxes and for protection of land. Thus, an improved society will create a better business environment.

Managers & Transformational Learning

A little geek talk. Many users say ChiefMentor programs are sort of transformational learning. It might be because the core of the ChiefMentor program is the process of "perspective transformation", with three dimensions: psychological (changes in understanding of the self), convictional (revision of belief systems), and behavioural (changes in lifestyle).

Transformative learning involves experiencing a deep, structural shift in the basic premises of thought, feelings, and actions. It is a shift of consciousness that dramatically and irreversibly alters our way of being in the world. Such a shift involves our understanding of ourselves and our self-locations; our relationships with other humans and with the natural world; our understanding of relations of power in interlocking structures of class, race and gender; our body awarenesses, our visions of alternative approaches to living; and our sense of possibilities for social justice and peace and personal joy.

You find benefits of Transformative learning When learning is contextualized in a community, connected to one's social identities, and when it asks a group of learners to be better as a people, it is not generally forgotten, because it holds tremendous importance for the learner. As a result, transformative learning develops autonomous thinking that is transferable to other learning contexts.

With ChiefMentor programs, managers realize that change is not something to be afraid of, but instead it is something to look forward to, because of the opportunities and adventure it so often provides. And since change will always happen – no matter what – it is much better to be skilled in taking control of these types of situations, whether you are leading change or a part of those on the receiving end.

For any company, those with change management skills are vital to bring forth, because managing change is a relatively simple capability that many people may already have within themselves.

If not, they can easily be developed through time and a little practice - go through ChiefMentor programs in detail.

One-size-fits-all Training Approach

Some organizations adopt the one-size-fits-all approach to training/ education. Giving all of the same courses to all employees only produces the result that:

The best way to rejuvenate your training is to align your company alongside a specialist learning partner, who has the expertise needed to find what will work best for your business. A learning partner should be able to provide not only the technology necessary for implementing a training programme, but also the expertise to suit each employee' s specific needs. The relationship between the learning provider and employer is one that requires attention, dedication and know-how; otherwise organisations are just wasting money.

By implementing a tailored training programme employers can maximise both its training budget and workforce. In fact, personalised learning and development programme should be non-negotiable for any organisation looking to grow whilst getting the most of their training budget. It is a vital part of any business and those companies that use a wide brush stroke across the organisation are set to lose out over the long run.

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Susan Mathews, Consultant

Albert Grey, Mentor (Amsterdam)

Randy Lau, Consultant, Singapore

Simon Erickson Consultant, Learning Innovation

Angela Walsh, Senior Editor

Simi Arthur, Mentor

Mark Zagorin, General Manager- Psychometrics

Innovation is Not for R&D Alone! Working with the Results in Mind Inspiring the 'Can Do' Culture 6 Innovations in Learning Innovations Knowledge Critical Success Factors & Training Needs Innovation is Not for R&D Alone! Working with the Results in Mind Inspiring the 'Can Do' Culture 6 Innovations in Learning Innovations


3D Executive Excellence Framework

Innovations in Advanced Learning Theories &

Cutting-edge Technologies

Programs are based on: